Our distribution warehouse is based in the UK and we will use DPD, DHL or Royal Mail to deliver UK orders, DHL will be used for Swiss and Norwegian orders. Orders are dispatched Monday to Friday (excluding UK Public and Bank holidays) and we aim to dispatch all UK orders received before 3.30pm, on the same day. We aim to dispatch all Swiss and Norwegian orders received before 1:30pm, on the same day.
Once your order is dispatched, it is not possible for us to amend your delivery details, however customers receiving shipments via DHL may be able to change their delivery date, authorize leaving their order in a safe place or with a nominated neighbour, or divert their order to their local DHL Pickup Shop by liaising directly with DHL via the DHL text and email notifications.
Orders for Swiss and Norwegian customers should be received within 3-7 working days (subject to customs delays). Orders are shipped excluding VAT and Import Duty, which may be payable to the courier upon delivery.
Customers ordering from inside the EU will be charged import taxes/duty. Please shop from europe.dragonalliance.com
We hope you are 100% happy with your order but should anything be wrong please contact us via email quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRUK).
• email: firstname.lastname@example.org
How to return an item:
1. Please return your item(s), including all packaging and accessories, to the following address quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRUK or on any order confirmation emails we have sent you)
Unit 27 Rockhaven Business Centre
Rhodes Moorhouse Way
Refunds can only be made back to the card or payment method originally used to make the purchase.
If you are requesting a refund because the item is faulty or damaged, as a goodwill gesture we will also refund your postage charges. Please email us to let us know your item is faulty, including images and a description of the fault.
To avoid your return being damaged in transit we recommend re-using the original packaging. It is recommended that you return the item using a trackable service. We will not refund incomplete or used items or be held responsible for returns lost in transit.
We are unable to process exchanges due to fluctuating stock levels and variations in prices. We recommend returning unwanted items for a refund and re-ordering. Please contact our customer services department if you require any further information.