If you wish to return your order in accordance with the website Terms of Use and General Conditions ("Exercising Your Right of Withdrawal" at paragraph V C, for non-defective goods) you may wish to use this cancellation form to notify us but it is not obligatory, you can simply follow our standard return process outlined below.
How to return an item:
Please use the returns portal below if you are located in one of the following countries:
Belgium, the Netherlands, Germany, Luxembourg, Denmark, France, Austria, Poland or Czech Republic
https://dragonalliance.orders.fulfilmentcrowd.com/find-my-order
Please quote your order number (this can be found in the top corner of your invoice and begins with the letters DRFC or on any order confirmation emails we have sent you), postcode and last name, and include the reason for return when prompted. Return your item(s), including all packaging and accessories using the return label provided. Please note a fee will be deducted from your refund to cover return and processing costs. For customers in Belgium, the Netherlands, Germany and Luxembourg this will be €5.00. For customers in Denmark, France, Austria, Poland and Czech Republic this will be €10.00.
If you are not located within one of the above countries, please return your order to the following address, quoting your order number (begins DRFC) and reason for return:
Dragon Alliance c/o FulfilmentCrowd
Heinrich-Hertz-Straße 6
Bocholt
46399
Germany
We recommend re-using the original packaging for your return to make certain that the item will not be damaged in transit. All returns must be as new and unworn and include all protective films, tags and labels. We will not be held responsible for returns lost in transit and we reserve the right to refuse to refund any item which has been obviously used/worn or damaged. We will process the refund as per our website Terms of Use and General Conditions.
Refunds can only be made back to the card or payment method originally used to make the purchase.
If you are requesting a refund because the item is faulty or damaged, as a goodwill gesture we will also refund the return charges. Please email us to let us know your item is faulty, including images and a description of the fault.
IMPORTANT
To avoid your return being damaged in transit we recommend re-using the original packaging. It is recommended that you return the item using a trackable service. We will not refund incomplete or used items or be held responsible for returns lost in transit.
None of the above conditions will impact on your statutory rights as a consumer when goods are supplied faulty, or not as described. See our website Terms of Use and General Conditions section for more information.